NFED Help & Frequently Asked Questions

Advert Complaint Procedure

As explained in the site Terms of Use which are accepted when you enter the NFED, the advertiser is entirely responsible for the advert, ensuring that it is legal & accurately describes the animal or items. We are not able to judge if the description is correct or any complaints received are legitimate.

Approval of an advert only confirms that required information has been supplied; it is not endorsing the vendor, advert, animal, service or items shown in any way whatsoever. The NFED acts as a point of contact only, any contact, payments, arrangements or contracts between buyer and vendor/advertiser are the sole responsibility of the parties concerned.

If you disagree with an advert, please Email the administrator with the advert number & details of the problem & include, your full name & contact details. If necessary, the advertiser will be advised that we have received a complaint & reminded of their legal responsibilities, but the complainant’s details will remain confidential. The advertiser can then remove or modify the advert if they believe it is incorrect.
Should any future investigations arise, all correspondence will be passed on to the official investigating official authority for possible use as evidence. If the complaint is upheld, the advertiser may be liable for any refunds or damages for losses caused.

Dealers: Buying from a horse dealer can offer the best protection & genuine, honest dealers are welcome.
If you have a problem, you must first talk to the dealer as you would be covered under The Sale of Goods Act.

Horse riding is a high-risk sport. Horses can be unpredictable at the best of times but even more so when trying out an unknown horse for the first time or moving a horse to a new home. Making any changes to the horse’s routine; moving yards, change of rider, tack or feed may result in huge changes to the behavior of the horse & this should be taken into consideration.

If you have any problems, you must first contact the dealer. If the dealer does not satisfactorily resolve your complaint or you feel the horse has been falsely advertised, you should then contact Trading Standards. Trading Standards have the resources & power to investigate properly & fairly considering all the facts from both parties. Unfortunately, naming & shaming is now common on social media. There is no way to tell which are genuine grievances, posted to deliberately cause problems or shared without knowing or taking the time to check the facts.

If you have an issue with an NFED advert or advertiser, please email the details including the advert number & evidence from Trading Standards, Police, or court findings against the seller. We completely understand that this may be frustrating if you have a genuine concern, but for all the above reasons, it is vitally important that we are able to check the provenance of any information before taking any action. Banning or commenting without written proof from a court of law or Trading Standards against the seller may be treated as libel. Adverts will not be accepted from a dealer or vendor found guilty of false advertising or trading dishonestly.

Livery Yards: If you are considering moving to a new yard, we can only advise you to thoroughly check all facilities, talk to existing liveries to get a fair picture & then use your own judgement as to whether the yard is right for you. A livery agreement explaining exactly what is expected from both parties is highly recommended & can save a lot of problems. Livery agreements or contracts are readily available online from reputable sources including the BHS. As in all walks of life, there are good & bad yard owners & liveries alike. If either has an issue, it is far better to discuss problems privately together whilst referring to your livery agreement.

Occasionally we receive an advert that is likely to cause problems but is not illegal. The pros & cons of accepting the advert must be looked in to very carefully. If it is deliberate cruelty, the advertiser is unlikely to advertise the fact, so it is far more likely due to ignorance or a lack of education. In most cases the damage has already been done, so it is better to accept the advert knowing that it may cause problems. The advertiser will undoubtedly receive advice from concerned readers, which will hopefully prevent a reoccurrence, but with luck the animal will quickly find a new home & be given a second chance. Should it turn out to be deliberate cruelty, we do have all the advertiser details which may be passed on to official investigating authorities if required.

The alternative would be to not accept the advert or remove the offending words/photos. This would certainly be the easier option for us but turning a blind eye would not prevent it happening again or help the animal in any way. Rest assured, that by accepting an advert, we are not condoning abuse or cruelty in any way.

Advert Complaint Procedure

As explained in the site Terms of Use which are accepted when you enter the NFED, the advertiser is entirely responsible for the advert, ensuring that it is legal & accurately describes the animal or items. We are not able to judge if the description is correct or any complaints received are legitimate.

Approval of an advert only confirms that required information has been supplied; it is not endorsing the vendor, advert, animal, service or items shown in any way whatsoever. The NFED acts as a point of contact only, any contact, payments, arrangements or contracts between buyer and vendor/advertiser are the sole responsibility of the parties concerned.

If you disagree with an advert, please Email the administrator with the advert number & details of the problem & include, your full name & contact details. If necessary, the advertiser will be advised that we have received a complaint & reminded of their legal responsibilities, but the complainant’s details will remain confidential. The advertiser can then remove or modify the advert if they believe it is incorrect.
Should any future investigations arise, all correspondence will be passed on to the official investigating official authority for possible use as evidence. If the complaint is upheld, the advertiser may be liable for any refunds or damages for losses caused.

Dealers: Buying from a horse dealer can offer the best protection & genuine, honest dealers are welcome.
If you have a problem, you must first talk to the dealer as you would be covered under The Sale of Goods Act.

Horse riding is a high-risk sport. Horses can be unpredictable at the best of times but even more so when trying out an unknown horse for the first time or moving a horse to a new home. Making any changes to the horse’s routine; moving yards, change of rider, tack or feed may result in huge changes to the behavior of the horse & this should be taken into consideration.

If you have any problems, you must first contact the dealer. If the dealer does not satisfactorily resolve your complaint or you feel the horse has been falsely advertised, you should then contact Trading Standards. Trading Standards have the resources & power to investigate properly & fairly considering all the facts from both parties. Unfortunately, naming & shaming is now common on social media. There is no way to tell which are genuine grievances, posted to deliberately cause problems or shared without knowing or taking the time to check the facts.

If you have an issue with an NFED advert or advertiser, please email the details including the advert number & evidence from Trading Standards, Police, or court findings against the seller. We completely understand that this may be frustrating if you have a genuine concern, but for all the above reasons, it is vitally important that we are able to check the provenance of any information before taking any action. Banning or commenting without written proof from a court of law or Trading Standards against the seller may be treated as libel. Adverts will not be accepted from a dealer or vendor found guilty of false advertising or trading dishonestly.

Livery Yards: If you are considering moving to a new yard, we can only advise you to thoroughly check all facilities, talk to existing liveries to get a fair picture & then use your own judgement as to whether the yard is right for you. A livery agreement explaining exactly what is expected from both parties is highly recommended & can save a lot of problems. Livery agreements or contracts are readily available online from reputable sources including the BHS. As in all walks of life, there are good & bad yard owners & liveries alike. If either has an issue, it is far better to discuss problems privately together whilst referring to your livery agreement.

Occasionally we receive an advert that is likely to cause problems but is not illegal. The pros & cons of accepting the advert must be looked in to very carefully. If it is deliberate cruelty, the advertiser is unlikely to advertise the fact, so it is far more likely due to ignorance or a lack of education. In most cases the damage has already been done, so it is better to accept the advert knowing that it may cause problems. The advertiser will undoubtedly receive advice from concerned readers, which will hopefully prevent a reoccurrence, but with luck the animal will quickly find a new home & be given a second chance. Should it turn out to be deliberate cruelty, we do have all the advertiser details which may be passed on to official investigating authorities if required.

The alternative would be to not accept the advert or remove the offending words/photos. This would certainly be the easier option for us but turning a blind eye would not prevent it happening again or help the animal in any way. Rest assured, that by accepting an advert, we are not condoning abuse or cruelty in any way.


If you can't find the answer, feel free to contact us

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