As outlined in the NFED Terms of Use — accepted upon accessing the site — the advertiser is solely responsible for the content of their advert. This includes ensuring that all information provided is legal, accurate, and truthful in its description of animals or items. NFED approval simply confirms that the advert complies with our rules and guidelines; it does not constitute endorsement of the advert or its contents in any way.

NFED serves only as a point of contact. All arrangements, deposits, payments, and contracts between buyers, vendors, and advertisers are entirely the responsibility of the parties involved. In the event of a dispute, NFED cannot act as a mediator. We recommend contacting your local Trading Standards office or another appropriate authority for guidance. We may then follow any advice or findings they provide.

When a complaint is submitted, it is essential that we verify the source and accuracy of the information before taking any action. All evidence must be first-hand; we cannot act on material copied from social media or third-party sources.

If you have an unresolved issue related to an NFED advert or advertiser, please complete the form below. Be sure to include the advert number and supporting evidence such as Trading Standards or Police reports, crime reference numbers, court rulings, receipts, or relevant screenshots.