NFED News & Service Status
Christmas & New Year Period
Well, what a year! It’s been a tricky one, but we are still here, so a huge thank you to everyone for supporting the NFED.
The site will be running normally over the holiday period, although any non-urgent updates may take slightly longer than normal.
There will be no newsletter or Business Directory reminders sent out next week (28th December), but the following newsletter (4th January) will cover two weeks.
Wishing you all a Very Happy Christmas & let’s all hope for a fun & more sociable 2021.
Claire & Steve
Event Diary Loading Issues Resolved
A widespread Google outage on Monday & Tuesday caused loading issues with the NFED Event diary as it was waiting for the Google maps to load. Google is now up & running again & the diary is working normally.
Important Changes to NFED Contact Details
Phone numbers 0843 ***1751 and 07826 ***124 have been removed. Please update your contacts.
The new NFED Text/WhatsApp number is: 07385 848504 (No Calls)
The FAQs do cover most subjects but for other queries, please Email, text, WhatsApp or Facebook message only.
Very few phone calls that we receive are related to the site. Those that are, are normally answered in the FAQs, so we have decided to no longer offer phone support. This is an important step in reducing administration, which allows us to keep the site online as we head towards semi-retirement.
Further Security Updates Installed.
The proxy & VPN blocks installed last month are working very well with 300,000 hits to date & only 17 x IP addresses added to the whitelist to allow access.
To make it even harder for scammers, the following rules have been added...
Continent blocks will now refuse access from all countries in Africa, Asia & South America.
Country blocks will now refuse access from: Russia & other eastern countries. Further countries can be added if we have problems.
Obviously, you should always take care both on & offline, but these new safety features should make it far harder for scammers from overseas & encourage them to go elsewhere.
Sagepay Rebranded Opayo
Our payment processing company Sagepay is rebranding as Opayo. This will provide the same 5-star service and excellent level of security and payments protection, just a new name.
It will take a while to update all mentions of the name and logos but rest assured that Sagepay and Opayo are exactly the same company.
See more at: www.opayo.co.uk/blog/news-about-opayo
Upgraded NFED Safety/Security Features – IP Checks
To provide the safest environment for all users, the IP address of all NFED visitors is now automatically checked using a third-party service ProxyCheck. Each IP address is given a risk score, access will be blocked if the risk is high.
There is a small chance that genuine ISPs may be blocked, but a review can be requested. The IP address will be manually evaluated & allowed access if considered safe.
Phone Number Removed from Homepage
As explained previously, we are trying to reduce administration to allow us to keep the NFED going in the future. The FAQs do cover almost everything phone call that we receive, other calls are completely unrelated to the NFED, so the number has been removed from the Contact Us section on the homepage. We can still be easily contacted by Email, text, WhatsApp or Facebook message, so it shouldn’t cause too many issues.
Employment Offered Category Renamed Job Vacancies
It is very clearly stated in the Classifieds Guidelines that we do not allow Jobs Wanted or Services in the Classifieds, but we still get the occasional job wanted advert submitted. To try to remove any confusion, the category has been renamed as Job Vacancies.
If a paid ad is rejected, the payment will obviously be refunded. We do not take payment for a service that we have not provided.
PayPal will now retain their charges from the refunded amount. On a classified advert payment of £8.99, the PayPal fee is 56p. The refund will be the full amount that we receive £8.43.
If the error is ours, the full £8.99 will be refunded leaving us 56p out of pocket, but we cannot cover the costs if the guidelines have not been read before accepting them.
Card payments will be voided if processed on the same day. This means that the payment is cancelled by us (the merchant) & will not be deducted from the consumer's debit or credit card account.
When a transaction is voided, it shows up as a pending transaction on the customer's account for a short period of time, while the process is being completed.
NFED – The Future
The NFED was started in my spare time in 1999 to provide a useful, safe online resource for local horse owners, event organisers & equestrian businesses. The aim has always been to provide outstanding & efficient service, the sort of service that I would expect & be happy to use myself. Prices have always been kept to a minimum, just enough to cover expenses & keep the business viable.
There are thousands of regular users that really appreciate this service & I do not want this to change but am now looking towards the future & retirement in a few years’ time.
Several options have been considered including closing it down or selling the business, but I have decided to keep it running but simplifying where possible to reduce administration, giving me more free time.
Full automation isn’t an option, it needs the personal touch to keep it safe, but will rely on users to taking a little more responsibility. The Help & FAQ section is being updated & some simple instruction videos are underway which we hope will make it easier, especially for first time users. If you have any questions or need help, please do check the FAQs.
The classifieds are as popular as ever but take a lot of administration time mainly due to guidelines not being followed. If you are submitting an advert, please do read the guidelines.
Make sure the ad is in the correct category.
Free ads (offered) must include a price. No price, it won’t be approved.
Horses Wanted - Loan, Share or Riding Wanted - Stables, Fields, Livery Wanted - Property Wanted are no longer free.
Repeat ads must be over two months old.
For genuine issues, I am still here & happy to help, but most problems are caused by one or more of the above. Reminder Emails are no longer being sent out. If your advert has not been approved after 24 hours, please see the FAQs.
The popular calendar works extremely well & is very well used. With the many online booking systems now available, it is one of the only places you can see events regardless of the booking system or platform used.
Running the events section is labour intensive, but manageable providing all the information is supplied & the event is submitted in plenty of time.
Events can be submitted as soon as the date is known, details can be added afterwards. Some events are submitted at very short notice, mainly due to advertising elsewhere has not worked & spaces are still available. Adding an event, only to remove it again in a few days, simply is not worth my time for what is generally a free service. I will be introducing a minimum period to make the work worthwhile. This will also ensure the event goes out on the newsletter Forthcoming Events section, giving the event maximum exposure.
No real changes are needed on the Directory; it works very well. One thing that has been introduced is the convenient Subscribe & Save option. This gives 10% discount to advertisers paying monthly with PayPal subscription. It removes the need for renewal reminders & time spent replacing expired listings.
Many of our users have grown up with the NFED making me feel very old. Hopefully making these changes now & allowing me to have a little more time will allow the NFED to continue as a popular, safe website for many more years to come.
New Larger Link Buttons
Buttons have all been replaced with clearer, larger ones on all four sections of the NFED; Classifieds, Directory, Calendar & News section.
If you still see the old buttons or they are distorted, please refresh the page or clear your browser history.
The answers to most questions can be found in the Help & FAQs
if not please post the question here or feel free to Contact