NFED Help & Frequently Asked Questions

Cancellations & Refunds

The advert insertion fee covers processing the advert and the costs incurred by non-recoverable third-party services. Once processed and approved, there are no further costs or commission to pay. The price is the same whether the advert is online for seconds or the full 180 days.

By submitting the order for an advert to be displayed on the NFED or upgrading to a featured advert, you are entering into a contract for an advertising service with CK Art - NFED.

When the order has been processed, the service has started, and any cancellation rights will end as explained in the Distant Selling Regulations for online services.

If you wish to cancel your order and receive a refund, you must contact the administrator BEFORE the order has been processed and the advert approved.

We are under no obligation to refund the payment for an advert that is unsuccessful or removed by either the advertiser or the administrator after approval. Any refunds will be strictly at the administrator’s discretion.

Rest assured, we would never keep the payment for a service that we have not provided. Unprocessed orders, adverts, duplicated payments, directory listings or commercial events that are not accepted will be refunded.

Refunds

PayPal now retain their charges from the refunded amount. On a classified advert payment of £8.99, the PayPal fee is 56p. The refund will be the net amount that we receive £8.43.

If the error is ours, the full £8.99 will be refunded leaving us out of pocket, but we cannot cover the costs if the guidelines or rules have not been followed.

Card payments will be voided if processed on the same day. This means that the payment is cancelled by us (the merchant) & will not be deducted from the consumer's debit or credit card account. 

What Is a Void Transaction?

A void transaction is a transaction that is cancelled by a merchant or vendor before it settles through a consumer's debit or credit card account.

Although a transaction may be void, it does not appear on the customer’s account statement. It may appear as a pending transaction when the customer checks their account online.

  • A void transaction is a transaction that is cancelled before it settles through a consumer's debit or credit card account.
  • When a transaction is voided, it shows up as a pending transaction on the customer's account for a short period of time, while the process is being completed.
  • Void transactions are different from refunds, which are issued after the transaction has cleared through the customer's account.
  • Mistaken charges, incorrectly-charged merchandise, and fraudulent purchases are the most likely to be voided.

Cancellations & Refunds

The advert insertion fee covers processing the advert and the costs incurred by non-recoverable third-party services. Once processed and approved, there are no further costs or commission to pay. The price is the same whether the advert is online for seconds or the full 180 days.

By submitting the order for an advert to be displayed on the NFED or upgrading to a featured advert, you are entering into a contract for an advertising service with CK Art - NFED.

When the order has been processed, the service has started, and any cancellation rights will end as explained in the Distant Selling Regulations for online services.

If you wish to cancel your order and receive a refund, you must contact the administrator BEFORE the order has been processed and the advert approved.

We are under no obligation to refund the payment for an advert that is unsuccessful or removed by either the advertiser or the administrator after approval. Any refunds will be strictly at the administrator’s discretion.

Rest assured, we would never keep the payment for a service that we have not provided. Unprocessed orders, adverts, duplicated payments, directory listings or commercial events that are not accepted will be refunded.

Refunds

PayPal now retain their charges from the refunded amount. On a classified advert payment of £8.99, the PayPal fee is 56p. The refund will be the net amount that we receive £8.43.

If the error is ours, the full £8.99 will be refunded leaving us out of pocket, but we cannot cover the costs if the guidelines or rules have not been followed.

Card payments will be voided if processed on the same day. This means that the payment is cancelled by us (the merchant) & will not be deducted from the consumer's debit or credit card account. 

What Is a Void Transaction?

A void transaction is a transaction that is cancelled by a merchant or vendor before it settles through a consumer's debit or credit card account.

Although a transaction may be void, it does not appear on the customer’s account statement. It may appear as a pending transaction when the customer checks their account online.

  • A void transaction is a transaction that is cancelled before it settles through a consumer's debit or credit card account.
  • When a transaction is voided, it shows up as a pending transaction on the customer's account for a short period of time, while the process is being completed.
  • Void transactions are different from refunds, which are issued after the transaction has cleared through the customer's account.
  • Mistaken charges, incorrectly-charged merchandise, and fraudulent purchases are the most likely to be voided.

If you can't find the answer, feel free to contact us

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