NFED Help & Frequently Asked Questions

Photos Not Showing?

The advertiser is in full control of the photographs. Providing the images are the correct format, they should upload & show on the advert.

Photos can be uploaded or replaced at any time, they do not have to wait for admin approval.

If the photos are not showing on the advert, they have not uploaded successfully onto the server.

When a photo uploads successfully, you will get an Upload Complete confirmation & a thumbs up uploaded

The main photo must be uploaded for the other photos to be shown in the advert. If the main images fails to upload, the other images will not be displayed even if they have uploaded. Upload the main image & the others will be displayed.

Not everyone wishes to show photos so the advert will be approved without photos but don’t worry, they can be added or exchanged at any time using the modify ad option on the control panel.  Once successfully uploaded, they will be displayed on the advert & anywhere the advert has been shared.

Upload Problems
Large image files will take time to upload but this will depend on your connection speed. A good WiFi or 4G connection is recommended to avoid timeout problems.

Photos must be the correct image format: jpg, jpeg, bmp, png or gif.

Other formats including word, pdf, tif & heic are not supported.

iPhone or iPad
Photos must be uploaded as jpg, not heic format.

HEIC is an Apple specific format that is not recognised by website servers, so although images may seem to upload successfully, they will not be resized or displayed in browsers.

If your phone is on factory/default settings the photo will be converted to a jpg before it is transferred, but changing settings to "Keep Originals" will cause issues.

Go to Settings > Photos.
Scroll down to the Transfer to Mac or PC section.
Select Automatic.

Photos should then upload as compatible jpg's without having to edit your original images. 

Still having problems? Don't worry, we can help.
There are many reasons why a photo may fail to upload, but don't struggle, just send them to us in any size or format & we will edit & upload them for you.

Remember to include your advert number & give a clear description of which you would like as the main image.
Don't say the first image, as they may not arrive in the order they were sent!

Email
Email the photos to editor@nfed.co.uk & include your advert number in the subject line. 
You can also reply to your advert details or shopping cart Emails & attach the photos.

WhatsApp or Text
You can also text/iMessage/WhatsApp to 07385 848504

Facebook Message
Go to the NFED Facebook page www.facebook.com/nfed.co.uk & send a message with the photos.

Post
Send to NFED. Brushwood, Church Lane, Sway, Hants SO416AD. 
Originals are handled entirely at your own risk, please include a SAE if you would like them returned

For further help & tips, see NFED Classified Photographs

© In all circumstances, it is your responsibility to ensure that you either own the copyright or have permission to use the images.

Photos Not Showing?

The advertiser is in full control of the photographs. Providing the images are the correct format, they should upload & show on the advert.

Photos can be uploaded or replaced at any time, they do not have to wait for admin approval.

If the photos are not showing on the advert, they have not uploaded successfully onto the server.

When a photo uploads successfully, you will get an Upload Complete confirmation & a thumbs up uploaded

The main photo must be uploaded for the other photos to be shown in the advert. If the main images fails to upload, the other images will not be displayed even if they have uploaded. Upload the main image & the others will be displayed.

Not everyone wishes to show photos so the advert will be approved without photos but don’t worry, they can be added or exchanged at any time using the modify ad option on the control panel.  Once successfully uploaded, they will be displayed on the advert & anywhere the advert has been shared.

Upload Problems
Large image files will take time to upload but this will depend on your connection speed. A good WiFi or 4G connection is recommended to avoid timeout problems.

Photos must be the correct image format: jpg, jpeg, bmp, png or gif.

Other formats including word, pdf, tif & heic are not supported.

iPhone or iPad
Photos must be uploaded as jpg, not heic format.

HEIC is an Apple specific format that is not recognised by website servers, so although images may seem to upload successfully, they will not be resized or displayed in browsers.

If your phone is on factory/default settings the photo will be converted to a jpg before it is transferred, but changing settings to "Keep Originals" will cause issues.

Go to Settings > Photos.
Scroll down to the Transfer to Mac or PC section.
Select Automatic.

Photos should then upload as compatible jpg's without having to edit your original images. 

Still having problems? Don't worry, we can help.
There are many reasons why a photo may fail to upload, but don't struggle, just send them to us in any size or format & we will edit & upload them for you.

Remember to include your advert number & give a clear description of which you would like as the main image.
Don't say the first image, as they may not arrive in the order they were sent!

Email
Email the photos to editor@nfed.co.uk & include your advert number in the subject line. 
You can also reply to your advert details or shopping cart Emails & attach the photos.

WhatsApp or Text
You can also text/iMessage/WhatsApp to 07385 848504

Facebook Message
Go to the NFED Facebook page www.facebook.com/nfed.co.uk & send a message with the photos.

Post
Send to NFED. Brushwood, Church Lane, Sway, Hants SO416AD. 
Originals are handled entirely at your own risk, please include a SAE if you would like them returned

For further help & tips, see NFED Classified Photographs

© In all circumstances, it is your responsibility to ensure that you either own the copyright or have permission to use the images.


If you can't find the answer, feel free to contact us

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